Terms And Conditions
Please read the following important terms and conditions before you buy anything on our website and check that they contain everything you want and nothing that you are not willing to agree to.
Summary of some of your key rights:
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:
up to 30 days: if your goods are faulty, you can get a refund;
up to six months: if it can’t be repaired or replaced, then you’re entitled to a full refund in most cases;
up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 0808 223 1133.
The information in this summary box summarises some of your key rights. It is not intended to replace the contract below, which you should read carefully.
This contract sets out:
• your legal rights and responsibilities;
• our legal rights and responsibilities; and
• certain key information required by law.
In this contract:
• ‘we’, ‘us’ or ‘our’ means Ornela Freimane Limited; and
• ‘you’ or ‘your’ means the person using our site to buy goods from us.
If you have any questions about this contract or any orders you have placed, please contact us by:
• sending an email to email@example.com.
Who are we?
We are Ornela Freimane Limited a company registered in England and Wales under company number: 13491383.
Our registered office is at: 30 Morecambe Close, Hornchurch, England, RM12 5LU.
The details of this contract will not be filed by us. Please print out or save a copy of this contract for your records as we will not save a copy for you.
1.1 If you buy goods on our site you agree to be legally bound by this contract.
1.2 These terms and conditions apply only if you are buying goods on our site as a consumer (i.e., for purposes outside of your business, craft or profession).
1.3 This contract is only available in English. No other languages will apply to this contract.
1.4 When buying any goods on our site you also agree to be legally bound by:
1.4.1 our website terms and conditions and any documents referred to in them; and
1.4.2 extra terms which may add to, or replace some of, this contract. This may happen for, security, legal or regulatory reasons. We will contact you to let you know if we intend to do this by giving you one month’s notice. You can end this contract at any time by giving one month’s notice if we tell you extra terms apply.
All of the above documents form part of this contract as though set out in full here.
2 Information we give you
2.1 By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
2.1.1 click on the ‘key information’ button;
2.1.2 read the acknowledgement email (see clause 4.3); or
2.1.3 contact us using the contact details at the top of this page.
2.2 The key information we give you by law forms part of this contract (as though it is set out in full here).
2.3 If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
3 Your privacy and personal information
4 Ordering goods from us
4.1 Below, we set out how a legally binding contract between you and us is made.
4.2 You place an order on the site by adding goods to your shopping basket and completing each step of the online checkout process. Please read and check your order carefully before submitting it. You will be able to correct any errors before submitting your order to us.
4.3 When you place your order at the end of the online checkout process (eg when you click on the ‘pay now’ button), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted by us.
4.4 We may contact you to say that we do not accept your order. This is typically for the following reasons:
4.4.1 the goods are unavailable;
4.4.2 we cannot authorise your payment;
4.4.3 you are not allowed to buy the goods from us;
4.4.4 we are not allowed to sell the goods to you;
4.4.5 you have ordered too many goods; or
4.4.6 there has been a mistake on the pricing or description of the goods.
4.5 We will only accept your order when we email you to confirm this (Confirmation Email). At this point:
4.5.1 a legally binding contract will be in place between you and us; and
4.5.2 we will dispatch the goods to you.
4.6 If you are under the age of 18 you may buy any goods from the site.
5 Right to cancel
5.1 You have the right to cancel this contract within 14 days without giving any reason.
5.2 The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
5.3 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g., a letter sent by post or by email) using the contact details at the top of this page.
5.4 If you exercise your right to cancel, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g., by email) without delay.
5.5 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
5.6 You do not have the right to cancel in respect of the following goods and will not be entitled to a refund unless such goods are faulty:
5.6.1 goods that are made to your specifications or which are clearly personalised;
5.6.2 goods received sealed for health protection or hygiene reasons (eg such as cosmetic or beauty products), once you remove or break the seal; and
5.6.3 goods which become inseparably mixed with other items after delivery.
5.7 This does not affect the rights you have if your goods are faulty. These are set out in clause 10.
6 Effects of cancellation
6.1 If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
6.2 We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
6.3 We will make the reimbursement without undue delay, and not later than:
6.3.1 14 days after the day we received back from you any goods supplied; or
6.3.2 (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
6.3.3 if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
6.4 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
6.5 If you have received goods:
6.5.1 you shall send back the goods or hand them over to us at 30 Morecambe Close, Hornchurch, England, RM12 5LU, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired;
6.5.2 you will have to bear the direct cost of returning the goods; and
6.5.3 you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
6.6 If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
7.1 We use Royal Mail to deliver our goods. For information on delivery options and costs, visit our webpage ‘Delivering to you’. During the online checkout process, you will be given available delivery options to choose from.
7.2 The estimated date for delivery of the goods is set out in the Confirmation Email (see clause 4.5).
7.3 If something happens which is outside of our control and affects the estimated date of delivery, we will provide you with a revised estimated date for delivery.
7.4 Delivery will take place at the address specified by you when you placed your order with us.
7.5 Unless you and we agree otherwise, if we cannot deliver your goods within 30 days of the date of your Confirmation Email, we will:
7.5.1 let you know;
7.5.2 cancel your order; and
7.5.3 give you a refund.
7.6 If nobody is available to take delivery, please contact us using the contact details at the top of this page.
7.7 You are responsible for the goods once they have been delivered to the address specified by you when you placed your order with us. In other words, the risk in the goods passes to you when you take, or a third party notified by you takes, possession of the goods.
7.8 We do not make deliveries to any addresses outside of the UK.
7.9 We may deliver your goods in instalments. If you want to see whether your goods may be delivered in this way, click on the ‘key information’ button at any time during the online checkout process.
8.1 We accept the following credit cards and debit cards: Visa and Mastercard. We do not accept cash or cheques.
8.3 Your credit card or debit card will only be charged when the goods are dispatched.
8.4 All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via:
8.4.1 Verified by Visa: here; or
8.4.2 Mastercard®SecureCodeTM: here.
8.5 If your payment is not received by us and you have already received the goods, you must:
8.5.1 pay for such goods as soon as possible and in any case within 30 days; or
8.5.2 return them to us as soon as possible and in any case within 30 days. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us.
8.6 If you do not pay for the goods and fail to return them in accordance with clause 8.5, we may collect the goods from you at your expense. We will try to contact you to let you know if we intend to do this.
8.7 Nothing in this clause affects your legal rights to cancel the contract during the cancellation period as set out in clauses 5 and 6.
8.8 All prices are in pounds sterling (£) (GBP) and include VAT at the applicable rate, but exclude delivery charges. For information on delivery options and costs, visit our webpage ‘Delivering to you’.
9 Nature of the goods
9.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’). The goods that we provide to you must be as described, fit for purpose and of satisfactory quality.
9.2 We are under a legal duty to supply you with goods that are in conformity with this contract.
9.3 The packaging of the goods may be different from that shown on the site.
9.4 While we try to make sure that:
9.4.1 all weights, sizes and measurements set out on the site are as accurate as possible, there may be a small tolerance of up to 1% in such weights, sizes and measurements in the following goods: creams, lotions, serums, body butters, gels; and other skincare products
9.4.2 the colours of our goods are displayed accurately on the site, the actual colours that you see on your device may vary depending on the device that you use.
9.5 Any goods sold at discount prices, as remnants or as substandard will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.
10 Faulty goods
10.1 Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of this page. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:
10.1.1 contact us using the contact details at the top of this page; or
10.1.2 visit the Citizens Advice website www.citizensadvice.org.uk or call 0808 223 1133.
10.2 Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
10.3 If your goods are faulty, please contact us using the contact details at the top of this page.
11 Limitation on our liability
11.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
11.1.1 losses that were not foreseeable to you and us when the contract was formed;
11.1.2 losses that were not caused by any breach on our part;
11.1.3 business losses; or
11.1.4 losses to non-consumers.
12 Third party rights
No one other than a party to this contract has any right to enforce any term of this contract.
13 Entire Agreement
This contract constitutes the entire and only understanding and agreement between the parties hereto with respect to the subject matter hereof and, except as expressly set forth herein, may be amended only by a writing signed by each of the parties hereto.
If a court of competent jurisdiction determines that any terms or provision of this contract are invalid or unenforceable, such determination shall not affect the validity or enforceability of the remaining Terms, which shall continue to be given full force and effect.
Any failure of either party to comply with any obligation, covenant, agreement, or condition herein may be expressly waived, but only if such waiver is in writing and signed by the other parties. Any such waiver or failure to insist upon strict compliance with such obligation, covenant, agreement, or conditions shall not operate as a waiver of and/or set precede with respect to any subsequent and/or other failure.
This contract and the rights and duties hereunder shall not be assignable by you hereto except upon our written consent. At all times, we shall be permitted to assign this contract and the rights and duties hereunder without your written consent.
17 Force Majeure
We shall not be liable for any problems due to external causes beyond its control including, but not limited to, terrorist acts, natural catastrophe, fire, flood, or other act of God.
18.1 We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the goods you ordered, our service to you or any other matter, please contact us as soon as possible using the contact details set out at the top of this page.
18.2 This contract and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the law of England and Wales. Each Party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this agreement or its subject matter or formation.